ZEROUNO LIFETIME WARRANTY

This Limited Warranty is a voluntary manufacturer’s warranty. Your rights under this Limited Warranty are in addition to your legal rights as a consumer.

Zerouno Bikes are sold exclusively through our network of Authorized Zerouno Dealers and on the official Zerouno Bikes website. Zerouno Bikes provides each original retail purchaser of a new Zerouno bicycle or frameset a limited warranty against defect in materials and workmanship as follows:

 

LIFETIME

Road Bikes frames and forks on complete bicycles and framesets for the lifetime of the original owner (excluding parts and components to which two year orve year periods apply, as set out below).

Mountain Bikes frames on complete road bicycles for the lifetime of the original owner (excluding parts and components to which two year or ve year periods apply, as set out below).

2 YEARS

Suspension attachment points, suspension related equipment (including pivot points, bushings, shock units, front suspension forks, chain stays and seat stays, shock links, fasteners) for two (2) years from the date of the original purchase.

Chain stays and seat stays on full suspension bicycles sold after 2008 will be covered under this limited warranty forve (5) years from the date of the original purchase.

Paint/nish, components attached to the bicycle/frameset such as saddle, front suspension forks, wheels, drive train, brakes, seat post, Command Post, crank-set, handlebar and stem, baskets, racks, or any suspension related parts or components for two (2) years from the date of the original purchase.

Some branded equipment and co-branded suspension equipment may have additional warranty coverage offered by the speci c manufacturer. Please check in your owner’s manual pack for information regarding these warranties or check with your authorized Specialized dealer for details.

 

TERMS OF LIMITED WARRANTY

This warranty applies to Model Year 2013 and newer SL1 and to all Model Year 2014 and newer model bicycles and covers only Zerouno branded products. Any other original component or part will be covered by the stated warranty of the original manufacturer.

The Limited Warranty is conditional upon the bicycle being operated under normal conditions and use, and properly maintained.

Zerouno recommends that you register your bicycle on Zerouno Bikes website before a warranty claim may be processed. Even if registration is not required to take advantage of the Zerouno Limited Warranty, Zerouno encourages you to register your bicycle to allow Zerouno to provide you better service in the future.

To exercise the rights under this Limited Warranty, the bicycle or frameset must be ship to Zerouno Bikes HQ in Santa Clara California or to a near by Authorized Zerouno Dealer (Asia, Africa, North America, South America, Antarctica, Europe, or Australia) on which the bicycle was purchased, together with a written proof of purchase which identifies the bicycle or frameset by serial number. 

Only Authorized Zerouno Dealers are authorized to perform warranty service under this Limited Warranty. Should the bicycle, frameset, or any part be determined by Zerouno to be covered by this Limited Warranty, it will be repaired or replaced, at Zerouno’s sole option. If your bicycle or frameset is a Zerouno Edition (limited edition bicycle or frameset), be aware that an exact warranty replacement may not be possible.

The original owner shall pay all labor charges connected with the repair or replacement of all parts. Under no circumstances does this Limited Warranty include the cost of travel or shipment to and from an Authorized Zerouno Dealer. Such costs, if any, shall be borne by the original owner.

Every Zerouno bicycle and frameset has a useful product life cycle. Nonstandard use, including without limitation, use in competitive events, jumping, aggressive riding, riding with heavy loads, can dramatically shorten the useful product life cycle of a Zerouno bicycle or frameset. In addition, exposure of the product to humid, warm, ocean conditions and/or exposure to salinity (whether from salt water, sweat, salinity in the air) is likely to cause corrosion of the product and will shorten the product life cycle. You are advised to clean your product regularly to avoid such corrosion.

ALL ZEROUNO BICYCLES AND FRAMESETS SHOULD BE PERIODICALLY CHECKED BY AN AUTHORIZED ZEROUNO DEALER for indicators of stress, potential problems, inappropriate use, or abuse.

This Limited Warranty applies only to the original owner and is not transferable. This Limited Warranty does not apply to:

 Normal wear and tear. Wear and tear parts (as listed below) are subject to damage as a result of normal use, failure to service according to Zerouno’s recommendations and/or riding or installation in conditions or applications other than recommended.

Corrosion. Damage or failure due to accident, collision, crash, misuse, abuse, or neglect. Improper assembly or installation. Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Zerouno bicycle as sold.

Failure to perform maintenance or service at appropriate intervals per manufacturer manual and instructions and supported by records of such maintenance.

Non-genuine Zerouno products including without limitation counterfeit products. Zerouno bicycles not purchased new from an authorized Zerouno dealer or website.

Aero bar pads. Air sealing o-rings. Bearing races. Bearings. Bottom-out pads. Brake pads. Bushings. Cassettes. Chains. Coating on stanchion, shock body.

 

WEAR AND TEAR PARTS

Disc brake rotors. Dust seals. Foam rings. Free hubs. Glide rings. Handlebar grips & grip tape. Mouth port & hydration accessories. Pawls. Rear shock mounting hardware & main seals. Rubber moving parts. Saddle cover. Shifter, brake cables & casings. Shifter grips. Spokes. Sprockets. Stripped threads/bolts. Tires. Tools. Transmission gears. Wheel braking surfaces.

For Model Year 2013 and older model Zerouno bicycles, please consult your owner’s manual or contact Zerouno online or an Authorized Zerouno Dealer for the applicable warranty.

 

THIS IS A FULL AND COMPLETE STATEMENT OF ZEROUNO’S LIMITED WARRANTY. ZEROUNO DOES NOT AUTHORIZE OR ALLOW ANYONE, INCLUDING ITS AUTHORIZED DEALERS, TO EXTEND ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, FOR OR ON BEHALF OF ZEROUNO. NO OTHER REPRESENTATION, AND NO STATEMENT OF ANYONE BUT ZEROUNO, INCLUDING A DEMONSTRATION OF ANY KIND BY ANYONE, SHALL CREATE ANY WARRANTY REGARDING THIS BICYCLE OR FRAMESET. IT IS AGREED THAT ZEROUNO’S LIABILITY UNDER THIS LIMITED WARRANTY SHALL TO THE FULLEST EXTENT PERMITTED BY LAW BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE AND IN NO EVENT SHALL ZEROUNO BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES THAT WERE NOT FORESEEABLE TO ZEROUNO AT THE DATE OF THIS LIMITED WARRANTY, LOSSES NOT CAUSED BY BREACH OF THIS LIMITED WARRANTY BY ZEROUNO, BUSINESS LOSSES OR LOSSES TO NON- CONSUMERS. THIS LIMITATION OF LIABILITY DOES NOT EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY ZEROUNO’S NEGLIGENCE.

This warranty gives you specific legal rights, and you may also have other rights which vary from country to country. If any provision is found unenforceable, only that provision shall be stricken and all others shall apply. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

For questions concerning warranty issues, customers can contact Zerouno, emailing Zerouno Bikes Customer Service at info@zerounobikes.com

 

Crash Replacement Program

We understand that accidents happen and you may need to replace a non-warranty damaged frame or parts. Everyone that races a bicycle or rides long enough, is sure to experience the inevitable trip across the pavement. That’s we made a ZEROUNO Crash Replacement Program. In the event of an accident or severe crash, the high forces exerted on the frame can lead to structural failure during subsequent use. We know how much you love your ZEROUNO bike and with our Crash Replacement Program we offer you the opportunity to replace your damaged ZEROUNO frame at a greatly reduced cost. This offer is valid up to three years after the date of purchase. You will receive a comparable frame without components with an important discount. All ZEROUNO frames are covered by a 2 years crash replacement program.

If requested, we will fit your new frame with components in our service department. This service is subject to a charge. We will be pleased to make you an offer for this service and will get in touch with you if required. Your bike will be returned to you as soon as your order has been cleared and processed.

In order to use the ZEROUNO Crash Replacement Program (ZCRP) please contact us by email at: info@well-co.org
Explain briefly and precisely how the damage was caused. We need this information so we have an idea of what we should be looking for during the examination of your bike frame and its components. Our service department will then discuss with you how we should proceed. 

The ZCRP service is limited to the original owner and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused willfully or it is of a merely optical nature. We also wish to expressly point out that it is not possible to change to a different model and that the ZCRP program is limited to 2 years from the date of purchase.

The frame will be inspected when it is returned to ZEROUNO. You and/or your dealer will be contacted by our Customer Service and provided with the details of the tech inspection as well as the prorated amount for a replacement frame. Our number one goal at ZEROUNO is to support our customers.

 

ZEROUNO Bikes Order Cancellation Policy

All orders are automatically processed and a representative will contact you to confirm the details of your purchase. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point for standard bicycles or frame sets. We strictly adhere to the Non Reimbursement cancellation policy for custom bicycle projects, parts or frame sets. Accordingly to the non-refundable order cancellation law ( California Civil Code section 1723 ), we will retain the 50% of the value of the order in case of cancellation within 2 weeks of the security deposit payment and we will retain the 100% of the value of the order in case of cancellation after the first 2 weeks.